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Re: Order #nwp8c0qy

Jared Lamey · 4Leaf Media

OPEN
Customer email
jared@servproportland.me
Account status
Logged in at submit
Org
4Leaf Media
Started
6/15/2026, 7:17:59 PM
Conversation (8 messages)
Hi Jared, Thank you for your order. We just noticed that you have placed two separate orders for the same packaging, so wanted to make sure they not mistakenly placed. If you only intended to place one order, please let me know and we'll refund the duplicate order right away. Best, 4 Leaf Media Team
You · Jun 15, 7:17 PM
Yes I ordered 3 and only need 2
jared@servproportland.me · Jul 11, 1:11 PM
How do I get a refund for the third package
jared@servproportland.me · Jul 13, 2:02 PM
Hi there - we refunded one of the orders the same day it was placed, on June 15th. It should've been refunded to your account either the same day or a couple of days after. You probably see three orders on your accounts as we didn't disable the 3rd order in case you were in the middle of submission. Hope that helps! Many thanks.
You · Jul 14, 5:58 PM
Great thank you
jared@servproportland.me · Jul 15, 1:17 PM
I have a revision that has been requested a week ago and it hasn't been completed . I also want to put together summer highlights for both Addie and Olivia. How do I go about that?
jared@servproportland.me · Jul 31, 3:04 PM
Hi Jared, I just responded in the video thread but also making sure I respond to this direct message. Apologies for the delay here (we had a bug in the system that didn't notify us of the revisions request - that bug has been fixed) - we are planning to send the revised video by day's end today. Thank you for reaching out to us direct.
You · Jul 31, 4:54 PM
Looks great thank you
jared@servproportland.me · Aug 1, 3:27 PM