Back to messages
Re: Order #26otrt9d

Barbara Iler · 4Leaf Media

OPEN
Customer email
barbarawiler@gmail.com
Account status
Logged in at submit
Org
4Leaf Media
Started
8/5/2026, 8:28:31 PM
Conversation (1 message)
Hi Barbara, We received your submission form - as our team started to download the files, it appears there are a number of them are "corrupt" files - the trend seems to be all the files with a heart emoji in their title (I believe adding an emoji to the title of the video file is causing the issue). We have reverted submission form back to draft status so you can resubmit those video files. Please let me know if any questions.
You · Aug 5, 8:28 PM